SHIPPING INFO:
Product is traditionally shipped out of our Dallas, TX warehouse, but at times, we will ship product direct
from the manufacturer to your address.
We will only ship products within the Continental United States. For shipping outside the Continental
United States, please contact us.
Shipping options: DHL, UPS Ground, FedEx, FedEx Freight, Central Freight and
Yellow Freight.
Customers pay the actual shipping charges based upon the weight and type of shipping.
If you are tax exempt, please forward to us the required certificate via fax or email so that we will not
have to charge you sales tax.
All of your information is held in trust-it is strictly confidential.
All lead-times are based on current supplier information and we do not guarantee a delivery date. We
stock the most Bobrick accessories in the Southwest United States, so we have the greatest chance of having
what you need in stock.
RETURNS
There is a 25% re-stocking fee on all returned merchandise, and authorization for returning product must be
received prior to sending anything back. Returns will only be accepted for product in the original packaging-unopened.
Some of the product that we sell includes fasteners from the manufacturers and others do not.
Some of the products that we sell require wood blocking in the walls for proper support-the buyer and installer
take on full responsibility for the proper installation of the products purchased.
YOUR RESPONSIBILITY WHEN RECEIVING FREIGHT
SAVE ALL DELIVERY RECEIPTS
STEPS TO TAKE AT TIME OF DELIVERY TO PROTECT AGAINST LOSS OR DAMAGE
- Verify Count—Make sure you are receiving as many cartons as are listed on the delivery. If
any shortage is discovered, note exactly how many cartons are short on the carrier’s delivery receipt
and have the driver note the shortage on your copy.
- Carefully Examine Each Carton for Damage—If damage is visible, so note this fact
on the delivery receipt and have the driver clearly note that fact on your copy. If carton has appearance
that contents inside may possibly be damaged, insists that it be opened right at that time, and both you and
the driver should make joint inspection of the contents. Any concealed damage discovered should likewise
be noted on the delivery receipt and on your copy. Be sure to retain your copy.
- Immediately After Delivery, Open All Cartons And Inspect For Concealed Damage—Even
though driver has already left, all cartons should immediately be opened and the contents inspected for possible
concealed damage.
STEPS TO TAKE WHEN VISIBLE OR CONCEALED DAMAGE IS DISCOVERED
- Retain Damaged Items—Not only must the damaged items be held at the point where received,
but the containers and all inner packing materials must be held until an inspection is made by a carrier inspector.
- Call Carrier to Report Damage and Request Inspection—The call should be placed
immediately upon discovery of the damage, but under no circumstances should it be put off longer than 15 days
after delivery. Failure to report concealed damage within this 15 day period will almost certainly result
in the carrier denying your claim.
- Confirm Call in Writing—Although this is not a mandatory requirement, for your own
protection in establishing the fact the carrier was notified within the 15 day period, we strongly recommend
that all calls be confirmed to the carrier in writing. Be sure to retain a copy of your letter.
STEPS TO TAKE WHEN CARRIER MAKES INSPECTION OF DAMAGED ITEMS
- Have Damaged Items in Receiving Area;Make certain the damaged items have not been moved from the receiving area prior to discovery of the damage. Allow inspector to inspect damaged items, cartons, inner packing materials and freight bill. Be sure to retain your delivery receipt; it will be needed as a supporting document when claim is filed.
- After Inspector Fills out Inspection Report,
Carefully Read it Before Signing; If you do not agree with any facts or conclusions made by the inspector on the report, do not sign it. Unless repairs will be completely
satisfactory, be sure the inspector requests replacement on the inspection report. A new item can be ordered only if the inspection report specifies.
STEPS TO TAKE AFTER INSPECTION HAS BEEN MADE
- Continue to Retain Damaged Merchandise; Even though inspection has been completed, damaged items cannot be used or disposed
of without written permission from the carrier. Do not return damaged items to shipper; Return of such items should not be made
without written authorization of the supplier.
- Secure Receipt from Carrier if Damaged Items are Picked Up for Salvage. If you surrender damaged merchandise to a carrier for salvage
because it is valueless to you, be sure to secure a receipt from the driver when it is picked up and retain that receipt.
LOST OR DAMAGED GOODS:
Your shipment has been carefully inspected, checked and properly packaged at our company or the manufacturer’s. The
shipping containers and our method of packaging have been thoroughly tested and we fully expect your merchandise
to arrive in good condition. When the carrier picked up the shipment at our dock, it was in good condition
and legally it became your property at that time.
The carrier delivery receipt is acknowledgment by the transportation company of the receipt in good condition
of the shipment covered by our packing list and invoice.
Our responsibility for this shipment ceases at the time of pick up.
Thoroughly inspect your shipment as soon as it is received.
If any of the goods detailed on the delivery receipt are short or damaged, refuse the shipment at the
time of delivery. Contact Stainless Rhino customer service and we will file the claim.
If any concealed loss or damage is discovered after the delivery receipt has been signed, you are responsible
for filing a claim with the carrier. Notify the carrier’s freight agent and request
an inspection. This is absolutely necessary. Unless you do this the transportation companies will
not entertain any claim for loss or damage. If the agent will not make an inspection, then you should
make an affidavit that you notified him (on a certain date) and he failed to do so. This, with other papers,
will support your claim.
We are willing to assist you in every possible manner, however it is you responsibility to follow the
instructions or the carrier not honor your claim.
Use of this website implies your acceptance of the above terms.
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